Built for safe, secure,
and regulated money movement.
Tuma Tanzania combines licensed remittance and PSP services with strong security, verification, and customer protection practices.
Encryption
256-bit AES
Fully Licensed and Regulated
Operating under the strict supervision of the Bank of Tanzania (BoT) to ensure every transaction is protected by law.
Payment Service Provider (PSP) License
We are authorized by the Bank of Tanzania to provide mobile payment processing and digital wallet services across the United Republic. Our infrastructure meets the highest national standards for financial data interoperability.
Remittance License
Licensed to facilitate international money transfers safely, ensuring full compliance with cross-border capital flow regulations and AML directives.
Registration No.
BOT-TZ-992-SEC
Comprehensive Protection Layers
We employ a multi-layered approach to security that starts before you even send your first Tanzanian Shilling.
Advanced Verification (KYC)
NIDA integration and biometric matching ensure that every user on our platform is precisely who they say they are.
24/7 Fraud Monitoring
AI-powered systems scan every transaction for suspicious patterns, blocking fraudulent attempts in real-time before money leaves your account.
Data Privacy First
We adhere to the Tanzania Personal Data Protection Act. Your data is encrypted at rest and in transit, and never sold to third parties.
Safe Custody
Client funds are held in segregated trust accounts with Tier 1 banks.
Stay Safe from Fraud
Financial security is a shared responsibility. Learn how to spot and report suspicious activity.
Never share your PIN or OTP with anyone, including Tuma staff.
Beware of "Urgent" requests for money from unknown numbers.
Tuma only contacts you through official verified channels.
0800 100 200
Toll-free 24/7 Security Hotline
Complaint Escalation
We value your trust. If you have a concern that isn't resolved to your satisfaction, follow our transparent escalation path:
Customer Support
Email support@tumatanzania.co.tz. Most issues are resolved within 24 hours.
Complaints Officer
Unresolved issues can be escalated to our dedicated internal compliance team for a formal review.
Ombudsman / BoT
If we fail to resolve it, you have the right to appeal to the Bank of Tanzania Financial Consumer Protection unit.